Gestión Educativa y Calidad de Servicio en la Institución Educativa Mario Vargas Llosa, Amazonas - Período 2019
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Date
2024-03-18
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Universidad Nacional de Educación Enrique Guzmán y Valle
Abstract
El objetivo de este trabajo de investigación es dar a conocer la relación entre gestión educativa con la calidad de servicio en los trabajadores del colegio Mario Vargas Llosa, región amazonas, Perú. En cuanto a la metodología: tipo no experimental con diseño descriptivo correlacional con enfoque cuantitativo, La tamaño de la muestra se determinó con el método no probabilístico y lo conforman 45 trabajadores a quienes se les aplicó los instrumentos validados por juicio de expertos y confiables mediante el Alfa de Cronbach con puntuaciones de 0,85 y 0, 86. Los resultados evidenciaron más del 60% de trabajadores demuestran tener un nivel medio en la calidad de servicio que brindan y una correlación alta de 0.86. Para probar nuestras hipótesis se utilizó la formula no paramétrica de Chi cuadrado se trabajó a un nivel de confianza al 95% y 5%, de significancia.
Concluyendo con evidencia estadística que si existe relación significativa entre las variables estudiadas.
The objective of this research work is to reveal the relationship between educational management and the quality of service in the workers of the Mario Vargas Llosa school, Amazon region, Peru. Regarding the methodology: non-experimental type with a descriptive correlational design with a quantitative approach. The sample size was determined with the non-probabilistic method and is made up of 45 workers to whom the instruments validated by expert judgment and reliable through the Cronbach's alpha with scores of 0.85 and 0.86. The results showed that more than 60% of workers demonstrate a medium level in the quality of service they provide and a high correlation of 0.86. To test our hypotheses, the non-parametric Chi square formula was used, working at a 95% confidence level and 5% significance. Concluding with statistical evidence that there is a significant relationship between the variables studied.
The objective of this research work is to reveal the relationship between educational management and the quality of service in the workers of the Mario Vargas Llosa school, Amazon region, Peru. Regarding the methodology: non-experimental type with a descriptive correlational design with a quantitative approach. The sample size was determined with the non-probabilistic method and is made up of 45 workers to whom the instruments validated by expert judgment and reliable through the Cronbach's alpha with scores of 0.85 and 0.86. The results showed that more than 60% of workers demonstrate a medium level in the quality of service they provide and a high correlation of 0.86. To test our hypotheses, the non-parametric Chi square formula was used, working at a 95% confidence level and 5% significance. Concluding with statistical evidence that there is a significant relationship between the variables studied.
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Rendimiento académico
Citation
Manayay Carlos, J. E. (2024). Gestión Educativa y Calidad de Servicio en la Institución Educativa Mario Vargas Llosa, Amazonas - Período 2019 (Tesis de posgrado). Universidad Nacional de Educación Enrique Guzmán y Valle, Lima, Perú.