Características del clima organizacional en el área de Claro Argentina de la empresa Teleatento del Perú S.A.C. - Lima 2017
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Date
2021-03-30
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Universidad Nacional de Educación Enrique Guzmán y Valle
Abstract
El objetivo de este trabajo de investigación fue como título Características del clima organizacional en el
área de Claro Argentina de la empresa Teleatento del Perú S.A.C. Lima 2017, presenta un
nivel de investigación descriptivo de tipo transaccional no experimental de método
deductivo, donde se utilizó como instrumento de investigación la encuesta, la cual fue
aplicada a un total de 31 personas con el fin de identificar las características del clima
organizacional en el área de Claro Argentina de la empresa Teleatento del Perú. A través
del presente trabajo de investigación se concluyó, que existe un tipo de liderazgo
autocrático, ya que se observa un bajo nivel de comunicación entre el líder y el
colaborador; motivación adecuada, personalidad positiva, bajo nivel de inteligencia
emocional, alto nivel de valores compartidos con la organización y bajo nivel de
involucramiento laboral, los cuales al ser percibidos por los colaboradores influyen
significativamente en el comportamiento de los mismos originando así un clima de tipo
autoritario – paternalista, para el cual se ha desarrollado las recomendaciones necesarias
que permitirán mantener y construir el clima organizacional por parte de la empresa y los
colaboradores.
The objective of this research work was as a title Characteristics of the organizational climate in the Claro Argentina area of the company Teleatento del Perú S.A.C. Lima 2017 presents a level of descriptive investigation of transactional non-experimental type of method deductive, where the survey was used as a research instrument, which was applied to a total of 31 people in order to identify the characteristics of the climate organization in the Claro Argentina area of the company Teleatento del Perú. Through from this research work it was concluded that there is a type of leadership autocratic, since there is a low level of communication between the leader and the collaborator; adequate motivation, positive personality, low level of intelligence emotional, high level of shared values with the organization and low level of labor involvement, which when perceived by the collaborators influence significantly in their behavior, thus causing a type of climate authoritarian - paternalistic, for which the necessary recommendations have been developed that will allow to maintain and build the organizational climate by the company and the collaborators.
The objective of this research work was as a title Characteristics of the organizational climate in the Claro Argentina area of the company Teleatento del Perú S.A.C. Lima 2017 presents a level of descriptive investigation of transactional non-experimental type of method deductive, where the survey was used as a research instrument, which was applied to a total of 31 people in order to identify the characteristics of the climate organization in the Claro Argentina area of the company Teleatento del Perú. Through from this research work it was concluded that there is a type of leadership autocratic, since there is a low level of communication between the leader and the collaborator; adequate motivation, positive personality, low level of intelligence emotional, high level of shared values with the organization and low level of labor involvement, which when perceived by the collaborators influence significantly in their behavior, thus causing a type of climate authoritarian - paternalistic, for which the necessary recommendations have been developed that will allow to maintain and build the organizational climate by the company and the collaborators.
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Rendimiento académico
Citation
Aguilar Moza, L. M.; Baldeon Montes, G. B.; Figueroa Mamani, E. G. (2021). Características del clima organizacional en el área de Claro Argentina de la empresa Teleatento del Perú S.A.C. - Lima 2017 (Tesis de pregrado). Universidad Nacional de Educación Enrique Guzmán y Valle, Lima, Perú.