Características del Comportamiento Organizacional en el área de emisión de licencias del Ministerio de Transportes y Comunicaciones sede Lima- 2018
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Date
2021-12-07
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Universidad Nacional de Educación Enrique Guzmán y Valle
Abstract
Para el desarrollo del presente trabajo de investigación se admitió como antecedentes los trabajos nacionales provenientes de diversos centros de enseñanza superior tales como la Universidad Nacional de Trujillo y la Universidad Nacional Mayor de San Marcos, entre otras. A nivel internacional se hizo referencia de trabajos provenientes de la Universidad Autónoma de Madrid, España; así mismo, una revisión de las obras plasmadas en la metodología de la investigación de diversos autores, entre los cuales se destacó a Idalberto Chiavenato, así mismo, a César Bernal, Roberto Hernández Sampieri, Carlos Fernández y Pilar Baptista, entre otros autores. El objetivo de la investigación fue determinar las
Características del Comportamiento Organizacional en el área de emisión de licencias del Ministerio de Transportes y Comunicaciones sede Lima- 2018. La metodología tiene un nivel de investigación con un enfoque descriptivo y un diseño de la investigación no experimental de alcance transversal o transeccional. La población y muestra estuvo conformada por la totalidad de trabajadores que laboran en el área de emisión de licencias y el instrumento utilizado fue una encuesta diseñada con diez preguntas en una escala de Likert de cinco opciones. En las conclusiones de la investigación se determinó la
necesidad de implementar un plan de trabajo que desarrollen los responsables del área de aplicación de un liderazgo efectivo, el incremento de la inteligencia emocional y la comunicación asertiva entre todos los integrantes; finalmente, la implementación de programas y estrategias de crecimiento laboral.
For the development of this research work, national studies from various higher education centers such as the National University of Trujillo and the National University of San Marcos were taken as background, among others. At the international level, reference was made to works from the Autonomous University of Madrid. Spain, in addition to a review of the works of various authors, among whom we would like to highlight Idalberto Chiavenato, as well as César Bernal, Roberto Hernández Sampieri, Carlos Fernández and Pilar Baptista, reflected in the research methodology among other prominent authors. The objective of the research was to determine characteristics of the organizational behavior in the licensing area of the Ministry of Transport and Communications headquarters in Lima2018. The methodology has a research level with a descriptive approach and a nonexperimental research design of scope transverse or transectional. The population and sample were made up of all the workers who work in the area of licensing and the instrument used was a survey designed with ten questions with a Likert scale of five options. The conclusions of the investigation determined the need to implement a work plan that develops in those responsible for the area the application of effective leadership, the development of emotional intelligence and assertive communication among all the members as well as the implementation of job growth programs and strategies.
For the development of this research work, national studies from various higher education centers such as the National University of Trujillo and the National University of San Marcos were taken as background, among others. At the international level, reference was made to works from the Autonomous University of Madrid. Spain, in addition to a review of the works of various authors, among whom we would like to highlight Idalberto Chiavenato, as well as César Bernal, Roberto Hernández Sampieri, Carlos Fernández and Pilar Baptista, reflected in the research methodology among other prominent authors. The objective of the research was to determine characteristics of the organizational behavior in the licensing area of the Ministry of Transport and Communications headquarters in Lima2018. The methodology has a research level with a descriptive approach and a nonexperimental research design of scope transverse or transectional. The population and sample were made up of all the workers who work in the area of licensing and the instrument used was a survey designed with ten questions with a Likert scale of five options. The conclusions of the investigation determined the need to implement a work plan that develops in those responsible for the area the application of effective leadership, the development of emotional intelligence and assertive communication among all the members as well as the implementation of job growth programs and strategies.
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Valqui Cruz, L. C. (2021). Características del Comportamiento Organizacional en el área de emisión de licencias del Ministerio de Transportes y Comunicaciones sede Lima- 2018. ( Tesis de pregrado). Universidad Nacional de Educación Enrique Guzmán y Valle, Lima, Perú.